Organization and Management Theory OMT

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Emerald Group Publishing is pleased to announce the publication of Research on Emotion in Organizations, volume 7, 'What Have We Learned? Ten Years On'.  This volume will be available on the Emerald stand at the <st1:placetype w:st="on">Academy</st1:placetype> of <st1:placename w:st="on">Management Conference</st1:placename>, <st1:place w:st="on"><st1:city w:st="on">San Antonio</st1:city>, <st1:state w:st="on">Texas</st1:state></st1:place>, August 12^th-16^th 2011 with a 30% discount. For full information please see below:

Research on Emotion in Organizations, volume 7, 'What Have We Learned? Ten Years On' edited by Charmine E. J. Härtel, Neal M. Ashkanasy and Wilfred J. Zerbe

ISBN: 9781780522081

ISSN: 1746-9791

Publication Date: 1^st August 2011

Synopsis:

The theme of this volume, What Have We Learned?  Ten Years On, provides a wonderful tour of the ways in which emotions research has advanced the way in which we conceive of work and its possibilities for adding value to life.  The volume is presented in eight parts, so that the reader will can how emotions research has advanced our knowledge and understanding of what comprises work, the experiences and resourcefulness of traditional and non-traditional workers, the drivers of consumer behavior, the dynamics of team behavior, the quality of the leader-member relationship, the demands and skills required of In Extremis work contexts, methods to improve noncognitive assessment, and advances in ways to create and maintain Positive Work Environments.

The chapters in this volume leave no doubt in the reader's mind that emotions as energizing and motivating mechanisms demand understanding and attention in order to improve performance and societal value from organizational activities, ensure dignity for workers and consumers, and create workplaces where individuals are engaged and flourishing.

Table of Contents:

Overview: What Have We Learned?  Ten Years On.          

Charmine E. J. Härtel, Neal M. Ashkanasy and Wilfred J. Zerbe

Part 1: Emotions Research Advancing Knowledge Of Work

Synthesizing What We Have Known and Looking Ahead: A <st1:place w:st="on">Meta</st1:place> Analytical Review of 30 Years of Emotional Labor Research

Gang Wang, Scott E. Seibert and Terry L. Boles

Understanding The Relationship Between Emotional Labor And Effort

Robyn E. Goodwin

Part 2:  Emotions Research Advancing Knowledge Of Traditional And Non-Traditional Workers

Tricks Of The Trade: Customer Service Employee Strategies In Performing Emotion Work

Sanjee Perera

Sales Employee's Emotional Labor: A Question Of Image Of Support

Sushanta K. Mishra

The Role Of Emotions In Supporting Independent Professionals

Tui McKeown, Melanie Bryant and Robyn Cochrane

Part 3: Emotions Research Advancing Knowledge Of Consumer Behavior

Coding emotions in complaint behavior: Comparing the Shaver et al. and Richin's Consumption Emotions Sets

Rebekah Russell-Bennett and Charmine E. J. Härtel

Affective Events Theory As A Framework For Understanding Third Party Consumer Complaints

Rebekah Russell-Bennett, Charmine E. J. Härtel and Amanda Beatson

Part 4: Emotions Research Advancing Knowledge Of Team Behavior

Display Rules And Emotional Labor Within Work Teams

William J Becker and Russell Cropanzano

Part 5: Emotions Research Advancing Knowledge Of The Leader-Member Relationship

Emotional Intelligence As A Moderator Of The Quality Of Leader Member Exchange And Work-Related Outcomes

Nicholas Clarke and Nomahaza Mahadi

Part 6: Emotions Research Advancing Knowledge Of In Extremis Work Contexts

Managing Negative Emotions in Emergency Call Taking: A Heat-Model of Emotional Management

Martin G. A. Svensson

Part 7: Emotions Research Advancing Noncognitive Assessment

The Measurement Of Trait Emotional Intelligence With Teique-Sf: An Analysis Based On Unfolding Item Response Theory Models

Leonidas A. Zampetakis

Part 8: Emotions Research Advancing Knowledge Of Positive Work Environments

Exploring The Antecedents And Consequences Of Authenticity Of Emotional Expression

Sushanta K. Mishra

A Positive Approach To Workplace Bullying: Lessons From The Victorian Public Sector

Laura Barker

This title is available to purchase from the Emerald Bookstore and other online retailers. The eBook is available through the Emerald Social Sciences eBook collection. Individual chapters can be purchased or rented online.

For inspection or review requests please email adoptionrequests@emeraldinsight.com

More information on the series is available at the homepage: http://www.emeraldinsight.com/products/books/series.htm?id=1746-9791     

Rachel Gerlis

Assistant Commissioning Editor

Emerald Group Publishing Limited

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Tel +44 (0) 1274 785291

Fax +44 (0) 1274 785244

http://www.emeraldinsight.com

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Emerald is proud to sponsor thirteen divisional Best Paper awards at the 2011 <st1:country-region w:st="on">US</st1:country-region> <st1:placetype w:st="on">Academy</st1:placetype> of <st1:placename w:st="on">Management Conference</st1:placename>, <st1:city w:st="on"><st1:place w:st="on">San Antonio</st1:place></st1:city>, 12-16 August. For more information please visit http://meetings.aomonline.org/2011/

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